Use of our service(s) in anyway requires you to follow our Terms of Service. By using our services you agree to the terms below. These terms can be changed at any time and must be followed. If the agreement is broken, services will be modified and/or canceled with a chance of no refund.
- Child pornography is NOT ALLOWED under any conditions. If found hosting child pornography you will be suspended and reported to law enforcement.
- Pornography is allowed but if material is complained about and found offensive we will have it removed.
- Abusing server resources will result in a suspension. If abuse continues, this may result in a termination.
- All US Laws must be obeyed and followed on our services. If found in violation the user will be reported and/or prosecuted.
- Material that invades copyright, intellectual property rights, or trademark rights may not be uploaded or distributed.
- Piracy, hacking, cracking, phreaking, warez, pyrotechnics, exploitative software or text that educates or encourages this activity and/or use are NOT allowed.
- You the customer are solely responsible for any damage caused by unauthorized access or user error.
- Spam is NOT allowed. If a user is found spamming, the account will be suspended/terminated with no chance of refund!
- You are fully responsible for your account and services. If an account is found in violation of law or these terms of service you will be held accountable.
- You are responsible for back-ups and maintenance of your account. We provide hosting that is all. We will NOT fix user errors since these services are unmanaged!
- If a chargeback/dispute occurs your account will be suspended without warning.
- All services are billed on the original day of purchase. Services must be paid on the day the invoice is due or your services will be suspended.
- If an account stays suspended for more than 7 days it will be recycled and deleted.
- Any attempt to exploit our servers/users will result in termination.
- Shell access is denied by default on our web hosting and reseller accounts.
- We do not allow/offer any refunds as these services are digital goods
- Tickets will be answered in 24 hours or less.
- Standard account upgrades are to take no longer than 24 hours.
- In no event will HostHoarders or it's employees be liable for any damages to your account.
- HostHoarders reserves the right to cancel, suspend, and/or terminate any account if a violation of any of the above occurs.
At HostHoarders we take extreme care in hosting by providing a secure and strong connection. We strive for 99.9% uptime. Generally we exceed that, but in the unlikely event of issues arising the following applies:
We are NOT responsible for:
- Scheduled maintenance when announced 24 hours prior to the maintenance.
- Upgrades, downgrades or changes to your plan.
- Suspension due to Terms of Service violations, unpaid bills, etc...
- DDoS Attacks or virus infections/general hacking on our services.
- Issues caused by the account holder, the account holder's users or his/her services.
We are responsible for:
- Unscheduled downtime or maintenance
- Other unrelated downtime / network issues.
- Unusual or high usage of our services which effect your usage.
- System restarts that are unplanned
If any of the following actions that we are responsible for occurs submit a ticket and we will compensate you for the time your services were unavailable.
Abuse is not allowed under any circumstances. Below is a list of restricted services. If you still are concerned about what services are allowed and not allowed, please open a ticket.
The following services are not allowed:
- Illegal torrents
- DDoS or DoS services
- Mining services
- Copyrighted material use without permission from the copyright holder.
- Spam bots
- Illegal file sharing software (Limewire, Bearshare, Kazaa, etc...)
- TOR Exit Nodes
- Feed The Beast
- Phising sites/services
If any of the following are found, your services will be terminated or suspended. Abuse reports should be sent to [email protected] with the appropriate information.
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